Thursday, July 12, 2007

Two Pots are Worse Than One - We have a little area at work where people can get coffee. It works on kind of an honor system where if you drink the last of the coffee you are supposed to start another pot. This works pretty well and coffee is usually either available or brewing. Then we started making two pots and the whole dynamic changed. Since we use carafes that we can’t see through, people use this as an excuse (in their own mind!) to not make more coffee. “I didn’t realize the second carafe was empty.” The point here is that the carafes are like responsibility. When there is one pot, the responsibility for making a new one is clear. And if one person is responsible for any task, that is clear. But when you make two people responsible for the same task (one or the other can do it), you might end up with no coffee. So, for best results, trying making only one pot of coffee and making only one person responsible.

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